Firefox keeps crashing at startup

 A crash is what happens when Firefox closes or quits unexpectedly and the Mozilla Crash Reporter appears. If Firefox keeps crashing when you open it, this article will show you how to get it working again.

Other problems with crashing:

  • If Firefox starts without crashing but then crashes later on, see the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article for solutions.
  • If Firefox won't start at all, but the Mozilla Crash Reporter appears, see the Firefox won't start - find solutions article for other possible fixes.

See if you can start in Firefox Safe Mode

As a first step you should see if Firefox starts in Firefox Safe Mode. This special startup mode temporarily turns off hardware acceleration among other settings and disables installed extensions that may prevent Firefox from starting. If you can start in Firefox Safe Mode, see the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions. Firefox not Responding

Try a clean install

If crashes are preventing you from starting Firefox, even in Firefox Safe Mode, a clean install will often fix the problem.

Will I lose my bookmarks, passwords and add-ons? A clean install will not delete your bookmarks, saved passwords, add-ons or other personal information. This information is stored separately in your profile folder.                                                                                                                                                                                                       Call  1-856-514-8666 for help and support of Firefox not Responding.

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