Firefox can't load websites but other browsers can

 This article describes problems where Firefox cannot load websites but other Web browsers (such as Internet Explorer) can. When this happens, Firefox may show a Server not found or Unable to connect error message. Fix Firefox Error

  • For other error messages that display when you try to view websites in Firefox, see Websites don't load - troubleshoot and fix error messages.
  • If none of the Web browsers on your computer can load websites, see Firefox and other browsers can't load websites.   

Internet Security software blocking Firefox

If you were able to load websites until you updated Firefox or until your Internet security software was updated, reconfigured or a new one was added, your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is likely preventing Firefox from connecting to the Internet.

In general, you should make sure your Internet security software is up-to-date and remove Firefox from your program's list of trusted or recognized programs, then add it back. For instructions on how to configure some programs, see the Configure firewalls so that Firefox can access the Internet article.

Firefox connection settings

If you connect to the Internet through a proxy server that is having connection problems, you will not be able to load websites. To check your connection settings in Firefox:

  1. Click the menu button Fx57Menu and select Options.
  2. In the General panel, go down to the Network Settings section.
  3. In the Network Settings section, click Settings….
  4. Change your proxy settings:
    • If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
    • If you connect to the Internet through a proxy, compare Firefox's settings to another browser's (such as Internet Explorer — see Microsoft's guide to proxy settings).
  5. Close the Connection Settings dialog.
  6. Close the about:preferences page. Any changes you've made will automatically be saved.

If you find that changes you make to your Firefox connection settings are not remembered when you restart Firefox, see How to fix preferences that won't save.   

IPv6

Firefox supports IPv6 by default, which may cause connection problems on certain systems. To disable IPv6 in Firefox:

  1. Type about:config in the address bar and press Enter.
    A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
  2. In the Search field, enter network.dns.disableIPv6.
  3. In the list of preferences, click the Toggle Fx71aboutconfig-ToggleButton button next to network.dns.disableIPv6 to set its value to true.

DNS Prefetching

Firefox attempts to speed up loading new websites by using DNS Prefetching, which can cause page load errors with some system configurations. To disable DNS Prefetching:

  1. Type about:config in the address bar and press Enter.
    A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
  2. Enter the preference name network.dns.disablePrefetch in the about:config search bar.
    • If the preference doesn't already exist, select Boolean and click the Add Fx71aboutconfig-AddButton button.
  3. Press the Toggle Fx71aboutconfig-ToggleButton button to set the preference value to true, if it's not already set.

Firefox cannot load certain websites

If you find that Firefox can load some websites but not others, first clear your Firefox cookies and cache:

  1. Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History….
  2. In the Time Range to clear: drop-down, select Everything.
  3. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
  4. Click Clear Now.

Check for malware

If clearing your cookies and cache did not enable you to load the websites that did not work in Firefox, you should check your computer for malware. Certain types of malware are known to target Firefox and can prevent it from loading various websites:

  • If you have an antivirus or Internet security program, update its detections database and do a full scan of your system.
  • If you still have problems, follow the instructions in Troubleshoot Firefox issues caused by malware.

Check if an extension is causing the problem

A Firefox extension could be causing the issue, especially the ones that have network access and/or those that rely on manipulating webpage content. Try disabling your extensions in the Add-ons Manager one by one and then reload the page. See Disable or remove Add-ons and Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for more information.


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